Don't forget to read the Payment Options and Item Delivery pages before placing an order.

I'm having problems viewing the site. How can I fix this?
The site is best viewed with Internet Explorer 6.0 or higher and a screen resolution of at least 1024 x 768. To update your Internet Explorer go to: http://windowsupdate.microsoft.com/. If you need to adjust the text size, at the top of your browser go to VIEW TEXT SIZE.

What if I don't have a Paypal account? How can I create one?
PayPal's home page is: http://www.paypal.com. There is a Sign Up link at the top that you can follow, or take this link directly to it: https://www.paypal.com/cgi-bin/webscr?cmd=registration-run.
If you are a parent, it is imperative that you make all purchases with your paypal account for your child. DO NOT give your child (or anyone else) access to your PayPal account. Giving access to your PayPal account is as good as giving full access to your credit card. The majority of fraudulent orders come from children using their parent's credit cards or Paypal accounts without permission. If you are a parent and you would like to receive a phone call or email to verify every order that is made with your account, we will be happy to help.

I want to pay by credit or debit card. Do I need a Paypal account?
No. Although we process all credit and debit cards through Paypal, you do not need a Paypal account to use them. To order with a credit card, simply click on the 'click here' box above the Paypal login on the checkout screen.

How can I be sure that my credit/debit card information is secure?
We use Paypal to process all credit cards because it is safer for us and for you. Paypal employs industry leading software to ensure the privacy of each transaction. In addition to that, Paypal never provides us with your card number; they give us only the payment, and the information we need to complete the order. Your security is important to us. If we ever suspect that an order may be fraudulent we put the order on hold until we can call you to confirm it.

What information should I include with my payment?
The more the better. If you are paying by PayPal or credit card, we would appreciate it if you include your confirmed address and phone number. Please select 'shipping is required' at checkout to include this information with the payment. This goes toward weeding out the fraudulent orders. The more information you provide, the easier it will be to confirm your identity. If you're paying by one of the alternate methods, we will ask you for all the information we need in an email. We will never use personal information for purposes other than verifying the integrity of your order.

How do I know that you will deliver the items to me after I've paid?
This site has been running for over 4 years and we have established a large number of regular customers.
Feel free to ask around. Look at the site. It's not something that was thrown together in 20 minutes. This site is entirely database driven and took quite a bit of professional work to complete. We have a live support staff working 24/7. You can contact them at any time with the 'Live Chat' button at the top of the screen. If you need a phone call to convince you, please write to us with your phone number and we'll be happy to place a call to anywhere in the world if it means you'll be comfortable making an order with us.
We are a highly organized group of adults and you will find that we offer excellent service at every level.

How will the items be delivered to me?
We will create a mule account to hold the item(s) you ordered. The login and password of this account will be e-mailed to your primary Paypal address, or the e-mail address you provided at checkout. After you have received the email, it is your responsibility to remove the items from the mule account before it expires. Mules expire 10 days after creation if nobody has logged into them so it is important that you get your items right away. Our Live Chat representatives are available 24/7 to help transfer your items to your character.

Do you accept orders from outside the United States?
Yes, we accept orders from around the world, but keep in mind that all of our prices are listed in U.S. Dollars.
We do not accept currency from other countries.
Currency sent through Paypal using either your Paypal account or a credit card will be converted automatically. You can calculate the cost in your local currency using the Universal Currency Converter from XE.com.

How do I transfer the items to my character from the mule account?
There are a few ways that this can be done. I'll list them in order of safety.

1. If you have 2 computers or are using D2loader with 2 copies of Diablo 2, you will have no problem transferring the item to yourself in a game.
2. If you can't transfer your self simply click on the 'Live Chat' button at the top of our screen, and ask one of our representatives to bring the mule account to a game for you.
3. If you have a friend that can help you, just get him/her to log on to the mule account and transfer the item to your character in a game. DO NOT trust random people you have met on Battle.net to help you transfer your $100 order. Get someone you know in real life to do this. People tell me all the time how they trusted their bnet "friend" and they turned on them and stole all the items.
   Although it is possible to transfer alone using a stable, private game, this method is risky. If the game crashes, or if you don't get back to it fast enough, the items will be lost.

Do not under any circumstances attempt to transfer items in a public game, the items could be stolen, or the game could fill up preventing you from reentering.
Items lost transferring will not be replaced. If you do not have a way to safely transfer the items yourself, please click on the Live Chat button for assistance.

How long does it take to get my items once I've paid?
Most orders will be delivered within an hour. Some orders may require extra verification which might cause a delay. If we need extra information from you, we will ask. If you have not heard from us within two hours of the time you placed your order, please contact us via the Live Chat button at the top of the screen. We have staff delivering items around-the-clock 24 hours a day, 7 days a week, 365 days a year.

Are your items duped? Will they be deleted by The Scan?
No, unless otherwise noted, all items on the site, including runes and SoJs, are legit. Duplicates are marked 'not perm.' Special care should be taken with these items. Please see question "How can I protect my duped items from The Scan?" Duped items will not be replaced if they disappear. Because of the risk associated in owning these items, they are significantly less expensive than their legit counterparts.

How can I protect my duped items from The Scan?

1. Don't carry duped items around with you from game to game. Keep them on a character you don't often use until you're ready to use it.
2. Trade-Cancel immediately before you leave every game. Opening a tradescreen with another player and closing it will remove deletion flags from your items. Deletion flags may be reapplied to your item if you do not leave immediately after doing this.
3. If your duped item is socketable, simply put it in a socket. It will be forever permanent whether it's duped or not.
4. Buy our legit items.

What happened to all the ITH Items, Bugged Items, and .08 Items?
With the implementation of the v1.10 patch, Blizzard deleted all ITH items, most Bugged items and many .08 items that they felt were too powerful. Not all items they deleted were duped or hacked. They deleted all of certain items, whether legit or not. Some legit items that Blizzard deleted include: .08 Harlequin Crest, .08 Arkaine's Valor, .08 Grandfather, .08 Hellslayer, .08 Baranar's Star, and more. Fortunately, many of the less powerful .08 items are still around and you will find those for sale.

Can my character on the USEAST realm use items from the USWEST realm?
No. Items are not interchangeable between realms. A Hardcore character may not use Normal items or vice versa. USWEST characters may not use USEAST items, or Europe Items. Ladder characters may not use non-ladder items. A non-expansion (classic) character may not use expansion items. A character may only use items that exist on the same realm as it does. While you're shopping, make sure that you are ordering items for the proper realm.

You don't have an item I'm looking for. Can I put in a request?
Definitely. If you don't see the item you want, just ask! New items are added on a regular basis and it's likely we have what you're looking for or can acquire it.

I do not own or do not use the Diablo 2 expansion, Lord of Destruction. Can I still buy and use the items you sell?
Sorry, no. All of the items we sell are for use on expansion characters only, we do not carry any items for non-expansion characters. If you are interested in any of the items you see on the site, we encourage you to purchase the expansion. It is sold for less than $20 by many reputable online vendors.

Why are some items so expensive?
Items these days are many times cheaper than they were
3 years ago. Ever see a Windforce sell for $1200.00? I have. It seems crazy today but it just goes to show that the economy of Diablo 2 operates like every other economy of the world. It's all supply and demand. We charge fair market value for our items. In most cases better, harder-to-find items are priced higher.

Do you offer bulk discounts?
I guess that depends on what you consider "bulk" to mean. If you plan on making a single order for $500.00+ in items and you can pay by a method other than PayPal, we would consider giving a discount.
Please write in for details.

Do you buy or trade items?
We have temporarily suspended the purchase of Diablo 2 items. If and when we choose to reopen trades for Diablo 2 items, there will be an announcement on the front page.
If you are interested in selling items or currency for other games, such as World of Warcraft, Everquest 2, etc. please email: selltrade@jonasd2.com.

Is JonasD2.com hiring for any positions?
Not at the moment. If you think you can be of some special service that we haven't thought of, feel free to write to us and explain how you can be of value. We are not looking for magic finders or spammers or anyone to help with email or item delivery. If there are any employment opportunities available in the future, there will be a notice about it on the front page.

How can I get my items faster?
See Speeding Up Delivery.

What methods of payment are available?
We accept the following methods of payment,

• Money Orders
• PayPal
• Western Union
• eChecks
• Personal Checks
• Cash

For more detailed info take a look at the Payment Options section of JonasD2.com.

What exactly am I buying?
All items are for Softcore Diablo 2 LOD expansion on closed battle.net realms. You are buying the information (a transfer fee) associated with a mule account that has the items you want on them. This information will be emailed to you or for larger orders we may need to contact you first on the phone to verify the order.

All items remain property of Blizzard Entertainment.